Legal notice

The following legal notice is in English, for Japanese version of the same click here (日本語はこちら).

SOSSNA & CO
Representatives: CEO Masako Sossna, CEO Adrian Sossna
Address: SOSSNA&CO Godo Kaisha, 649-2211, Wakayama 2998-132, Nishimuro, Shirahama, Shirahama Rebalance, Japan
Telephone number: 0739-30-0116
Email address: support@sossna.co
Price: Please refer to each product page.
Required charges other than the product price: 
Shipping fee: Free for domestic orders. Calculated at check out depending on item weight for global sales.
Payment method and payment time: Credit Card / Shop Pay / Google Pay / Rakuten Pay / Docomo d Payment / Paypay / Merpay

Payment time:
Credit card payment: Payment is confirmed when the product is ordered.
Product delivery time: Products are made to order, and will be manufactured after receiving the order. We typically ship within 3 business days from the date of order.
Returns and exchanges: Returns and exchanges are possible only within 14 days of receiving the product.
Return shipping costs: If the product is defective, we will cover the cost. If the return or exchange is due to customer's convenience, the customer will be responsible for the cost.